Terms and conditions renew your closet

Shipping, warranty, and return policies.

Shipping:

To MEDELLÍN or the Aburra Valley: Our delivery time is 2 to 3 business days. These deliveries are carried out by a network of allied delivery drivers in a sustainable manner. The price is $10,000 to $15,000.

TO THE REST OF COLOMBIA: Our delivery time is 2 to 7 business days for major cities designated by our partner carriers, and for other cities, it can take up to 10 business days. Prices can range from $12,000 to $30,000 depending on your location.

Major Cities: Bogotá, Cali, Barranquilla, Bucaramanga, Cartagena, Santa Marta, Cúcuta, Ibagué, Villavicencio, Pereira, Manizales

You'll see the exact price at checkout before completing your purchase on the website.

* We are not responsible for any additional delays experienced by the partner transport company (stoppages, landslides, restrictions due to the COVID-19 contingency, among others).

FREE SHIPPING FOR PURCHASES OVER $190,000

Changes, guarantees and returns:

The Bohío Playa garment warranty is lifetime on stitching and buttons. This applies to shirts, shorts, nightgowns, camisoles, sweatshirts, sweaters, swimsuits, and bathing suits. It does not apply to accessories such as tikis, sunglasses, towels, sarongs, and caps. These accessories are guaranteed for 30 days after purchase.

Please note that to make this warranty valid, the garment must be taken to a Bohío Playa location (physical Bohío stores, not authorized distributors) or written to the customer service wpp at 3218347438. The garment will be evaluated to determine if it meets the warranty requirements for stitching or buttons. If it meets this condition, it will be sent for repair and returned to the customer within 8 days. The customer must provide their name, ID number, email address, and cell phone number to record the warranty.

If the warranty is made through Customer Service's WhatsApp, the customer must cover the shipping costs of the garment, which will be between 10,000 and 20,000. They do not have to pay anything additional for the repair of the garment. Bohío Playa will cover the necessary stitching and buttons.

Customers have 30 days from the date of purchase to request an exchange for either size or design. A warranty is available for pattern wear, shrinkage, and general damage to the garment or accessory. When exchanging a garment, please note:

PANTYHOSE CANNOT BE EXCHANGED.

Have the purchase invoice That the garment is in perfect condition That has all the labels That has not been used or washed You must assume the shipping costs To apply a warranty, products must meet the following requirements:

Do not exceed the 30-day time limit Follow the product's washing and care instructions (see label) Not having damage caused by accident No wear and tear due to use Do not use chemicals or bleach that discolor the product. Do not have fading due to direct drying in the sun Do not use a dryer If a manufacturing defect is identified, you must contact BOHÍO PLAYA SAS at pedidos@bohioplaya.com or at the customer service WhatsApp at 3218347438 and send photographic evidence, and then provide the physical product.

Shirts with printed patterns are not all exactly the same. The design is guaranteed to be as advertised in the photos, but the placement of the design elements may vary depending on the shirt. This is a process in which large-format fabrics are printed, and when the elements are cut, they are not placed in the same place on all shirts. No shirt will be the same, which makes them an even more unique garment.

BOHÍO PLAYA SAS will evaluate the case and provide a response within 5 business days after receiving the physical claim.

Please note that for any warranty evaluation request, the invoice must be attached.

If you want a refund, it will only be effective if:

It is within the 5 days covered by the right of withdrawal law: https://www.sic.gov.co/noticias/sabe-usted-que-es-el-derecho-al-retracto There is some error on the company's part with the order, delivery, among others. When the company has the returned merchandise The refund will be made within the next 30 business days using the same payment method used to make the purchase, via the website's payment gateway. Please note that banks may take additional time to process refunds to their accounts.

No refunds are made on promotional products.

Privacy Policies

Processing of personal data

By accepting this policy, I, as the owner of my personal data, agree to the processing of such data by Bohío Playa, its strategic partners, subsidiaries, subordinate companies, and parent companies for the purpose of fulfilling their functions and obligations arising from various transactions carried out through electronic commerce or in person at commercial establishments. I agree that my personal data will be used for statistical, marketing, and contact purposes, including the sending of documentation, information, promotions, company or partner events, or notifications, among others, unless I expressly or verbally state that my personal data be deleted, rectified, or suppressed from their databases using the mechanisms established in their policy.

Anyone who provides their data through any of our channels has the right to rectify, change, or delete it.

Terms and conditions

This online store belongs to Bohío Playa. By visiting, purchasing, or browsing our online store, you agree to and accept the following terms and conditions:

Declares that he is of legal age You will not use our products for any illegal purpose, such as plagiarism or theft (copyright law) You will not use this online store as a means of sending viruses of a destructive nature. The prices of our products are not fixed and may change at any time without prior notice.

All of our garments are limited edition, so we do not reserve or separate any order until successful payment has been made.

We reserve the right to cancel any order that we deem suspicious or fraudulent.

When you purchase from Bohío, you agree that I have selected the correct garment, size, color, and design. You also agree that I have provided the correct information for proper delivery of the order, including my name, address, phone number, email address, and ID.

Before making your purchase, be sure to use the size guide and ask us any questions you may have at pedidos@bohioplaya.com.

Terms and conditions renew your closet

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